Guy Kirkwood

Chief Evangelist

About me

Dan Armstrong

Forbes Insights Contributor
Forbes Insights

Intelligent Automation Leader

Michael Engel

Craig Seebach

VP, Business Strategy
Enterprise Workforce Engagement  Verint

Dr. Mathias Kirchmer

How We Learned to Stop Worrying and Love RPA & AI

The Promise of RPA: Forbes Insights and PwC Share Findings

Your Automation Foundation Essentials 

09:30-10:30 US ET

11:00-12:00 US ET

13:30-14:30 US ET


Highlighted speakers from 2018

Intelligent Automation World Series 2019

As part of the IA Live experience we would like to provide you with guides, case studies and interviews regarding this subject.

Art Sarno

Product Marketing Director, Financial Process Automation

Day 1 - Tuesday, 11 September 2018

Day 2 - Wednesday, 12 September 2018

SSON is delighted to announce the Intelligent Automation World Series is returning for 2019. Taking place across February 11 to 14, we have invited industry leaders and organizations to share case studies and thought leadership presentations that they have pioneered in.

Managing the Combined Human and Digital Workforce: One Approach to Success

From 3 weeks to a day: How Colorado Housing and Finance Authority Transformed Accounting Processes with RPA

Day 3 - Thursday, 13 September 2018

Day 4 - Friday, 14 September 2018

Intelligent Bots: Automating the Processes that Traditional Software Cannot Reach

Chairperson's Recap

BPO 2020 - How Will Automation Reshape Sourcing Strategy

10:00-10:30 US ET

Get More Resources Here

09:30-10:30 US ET

11:00-12:00 US ET

10:00-11:00 US ET

11:00-11:15 US ET

Download Full Agenda Now

Lee Coulter

Ascension Shared Services

Register For Free

Speaker: Guy Kirkwood - Chief Evangelist - UI Path

Speakers:  Scott Teeple - Chief Technology Officer - Agilify,
Lee Coulter, SVP, Ascension and CEO, Ascension Service Center Chair, IEEE Working Group on Standards in Intelligent Process Automation

Speakers: Dan Armstrong - Forbes Insights Contributor / Forbes Insights, Michael Engel - Intelligent Automation Leader - Emerging Technologies / PwC, Daniel Schmidt, Sr. Product Marketing Manager, Kofax

Speaker: Craig Seebach, VP, Business Strategy Enterprise Workforce Engagement, Verint Systems

Speakers: Charles Weidman, President & CTO, Buddhalogic.
Art Sarno - Product Marketing Director for Financial Process Automation (FPA), Kofax

Speaker: Iain Wadie, Director, IQ Bot for Automation Anywhere

Panel: SSON ColumnistsJohn Chess, Jeff Williams and Ankur Bansal 

Integrated Value-Realization for Robotic Process Automation: Focus – Implement – Control

Speaker: Dr. Mathias Kirchmer, Managing Director at BPM-D.

13:00-14:00 US ET

Ankur Bansal

Director | Strategy & Operations

12:00-13:00 US ET

Human in the Middle – Automation for Xperience

Speakers:  Lee Coulter, SVP, Ascension and CEO, Ascension Service Center Chair, IEEE Working Group on Standards in Intelligent Process Automation.
Sheila March, Customer Experience Manager, Ascension Ministry Service Center.

13:30-14:30 US ET

From Adversaries to Advocate - Winning Compliance Over with Robots 

Speaker: Mike Edmonds, Manager - Robotics Process Automation, Farmers Insurance Group 

15:00-16:00 US ET

How’s Your RPA Journey Going?  Where’s it Going?  Find Out:  Get Your Annual RPA Check Up and Benchmarking Now – Use it to Plan and Optimize Next Year

Speakers: Mark Davison, Global Partner, Robotic Process and Cognitive Automation, ISG.
Peter Magagna, Director, Healthcare Practice, ISG.
Steve Holbrook, Client Success Ambassador - Robotic Process and Cognitive Automation, ISG

15:00-1600 US ET

Digital Process Transformation through RPA & AI

Speaker: John Willmott, CEO at NelsonHall

Managing Director 

11 - 14 February 2019 | Online | Free to Attend

@2019 SSONetwork. All rights reserved 

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Digital transformation and the advancement of automation continue to widen its reach across Shared Services Organisations, BPO’s and GBS centers.  Now in its fourth year, the IA World Series will bring together client case studies demonstrating practical application of robotics automation along with a view of how automation is changing the face of service delivery.  The expansion of a digital workforce introduces new challenges in resource planning and the opportunity to create a culture of innovation.  

Please join us for interactive exchanges to learn from industry experts and solution providers as they share their experiences and lessons learned.  This online conference is free-of-charge and open to all industry professionals interested in the field of Intelligent Automation.

About IA World Series 2019

2019 Agenda

Day 1 - 11 February

09:30 - 10:30 ET
Data and Process Mining – Shared Services’ Best Natural Resources - Sponsored by Celonis

Learn how process and data mining can help your organisation to: 

  • Evolve from reporting to delivering insights to enable business decisions 
  • Identify weaknesses, inefficiencies and gaps that are not generally visible to the human eye 
  • Enable an opportunity to analyze data and target areas for improvement 

11:00 - 12:00 ET
Strategic Automation: Establishing Governance and Avoiding Cultural Roadblocks - Sponsored by Agilify

Learn from the 7+ years of automation implementation experience as Agilify cover: 

  • Why an automation governance board is important 
  • When to build and scale your automation governance board 
  • Importance of change management to avoid stalling your automation programs 
  • How automation anxiety can halt your programs and how to minimize that anxiety 

13:00 - 14:00 ET
RPA 101 – How to get started and learn from others who have gone before - Sponsored by EdgeVerve

From this session you’ll takeaway: 

  • Lessons learned from early adopter automation practitioners 
  • Reasons RPA programs fail 
  • RPA program metrics 

Day 2 - 12 February

09:30 - 10:30 ET
Humans and Robots – Extend the Value of Robotic Process Automation

By the end of the session, you will: 

  • Meet NEVA – NICE's new innovation around virtual attendants specifically designed for employees 
  • Know where to start your automation journey – with a new AI-infused 'Automation Finder' tool 
  • Learn how our customers leverage both attended and unattended robotic automation for greater business benefits and more automation opportunities. 

11:00 - 12:00 ET
Digitizing Finance: Strengthening security, Improving service, Fueling reinvestments

Jeanette Wade, Executive Office of Technology Services and Security Chief Financial Officer and Internal Control Officer, Commonwealth of MA

In an interactive discussion, Jeanette will share how she:     

  • Enabled the business with real time data 
  • Increased efficiencies with automation 
  • Optimized procurement to save costs and reinvest the savings into improving controls/reducing risks 
  • Leveraged performance via shared services 

13:00 - 14:00 ET
RPA Is The Gateway Drug to Digital Transformation

In this session we’ll explore: 

  • Fit for purpose - Solve the right problem with the right provider and the right tool 
  • Five generations of Intelligent Automation 
  • Automation essentials and how to build your roadmap 

Day 3 - 13 February

09:30 - 10:30 ET
Taking a Bite Out of the Entire IA Pie: Blockchain Implications & Benefits

Ryan Davis, Senior Vice President, Procurement Management, Bank of America

From this session you'll gain an understanding of;

  • Why you don't need to build your own blockchain
  • Reasons to add blockchain to your digital transformation arsenal
  • Sample use cases in Supply Chain, HR and Vendor Management

11:00 - 12:00 ET
How to Ensure Nothing Stands in the Way of Scaling Your IA Program

Lee Coulter, CEO Ascension Ministry Service Center and SSON Chief Intelligent Automation Officer, Ascension
Barbara Hodge, Global Editor in Chief, SSON
Rochelle A. Hood, Global Head of Customer Analytics & Research, SSON

The panel discussion will include: 

  • Ways to identify and avoid stall points 
  • Essential relationships including  IT, Audit and Business Unit stakeholders 
  • How to Evaluate Your Current Level of Readiness Across Critical Areas 

13:00 - 14:00 ET
The Secret Sauce to Automation Results…Culture

Sudheer Kaavil Valappil, Site Director – Poland (Former), Becton Dickinson

In this session, we will explore 

  • Benefits of investing in a culture of innovation - employee, customer, bottom line 
  • A three-step approach you can follow to build one - infrastructure, idea lifecycle, communication 
  • Key success factors to maintain and build upon - goals alignment, moving up the value chain, reinvesting in tools 

Day 4 - 14 February

09:30 - 10:30 ET
Internal Audit – Your IA Ambassador and Premiere Use Case

Isaac Jung,  CPA, CISA, Director of Internal Audit, Pernod Ricard

In this session, our panelists will discuss: 

  • How to demonstrate ways automation controls variances (Bots do what they are programmed to do) 
  • Why documenting contingency plan for BOT failure is important 
  • Ways automation provides an opportunity to challenge audit status quo 

11:00 - 12:00 ET
Utilizing Continuous Improvement (CI) and Agile Methodologies to Deploy Automation

Jeff Machols, VP, Head of Continuous Improvements, Voya

From this session you’ll learn: 

  • Key elements of an agile technical implementation plan 
  • How to identify and analyze demand and capacity using a skills matrix 
  • Methods to design and build an iProcess 

12:00 - 12:45 ET
Chairman’s Conference Summary

Rochelle Hood, Global Head of Customer Analytics and Research, SSON

Missed a session?  Need to write up a summary of your learnings?  Don’t worry as our conference Chair will provide her highlights, insights and key takeaways from the week.  

The IA World Series is supported by