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Why Read This Paper?

Much has already been said and written about the infiltration of robotic process automation (RPA) and intelligent automation (IA) technologies into the workforce. In truth, it’s taken the corporate world a while to test, trust and commit to automation at work.

We are now at a watershed moment. Although the tactical application of robotics is understood and widespread, in the age of the digital enterprise, tactical application is only the beginning. The true value-add of robotic automation comes through enterprise-wide applications that extend far beyond point problems.

To understand how far APAC/ANZ markets have advanced towards acting on these opportunities, the Shared Services and Outsourcing Network (SSON) surveyed the market and found that across the region corporations were forward thinking in building for scale, trusting technology and recognising the need to incorporate robotics into both IT infrastructure and enterprise strategy.

Robotic Process Automation:
Tactical Problem-Solving
Giving Way to Strategic

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