Register today to experience APAC's largest online shared services and outsourcing event from the comfort of your own desk!

Dan Ternes

Blue Prism

This year we bring together a group of people that have devoted their time and energy to Shared Services.




Welcome to SSO Week APAC Digital 2018

As part of the SSO Week APAC Digital experience we would like to provide you with guides, case studies and interviews specific to Shared Services and Outsourcing.


Register For Free

Day 1 - Monday, 26 November 2018

Day 2 - Tuesday, 27 November 2018

SSO Week APAC Digital is designed for shared services professionals to enjoy specially selected presentations from our live SSOW Asia conference in Singapore, in addition to featured topics and speakers only available in our DIGI event. The DIGI conference is delivered live in webinar format with On Demand recordings provided for all sessions.  

Mr. Tang Kim Yee

Director of Technology and Architecture Office, Singtel’s Group Enterprise.

"The topic that the speaker is going to present on."

Edward J. Hansen

Partner, Morgan Lewis

"The topic that the speaker is going to present on."

"The topic that the speaker is going to present on."

Director GBS, DellEMC

Tilak Banerjee

Mark Davison

Partner - Robotics Process Automation

"The topic that the speaker is going to present on."

Jay Flanagan

Strategy & Transformation, Global Services DellEMC

"The topic that the speaker is going to present on."

Frank Kelly

Director – Digital Transformation, DellEMC

"The topic that the speaker is going to present on."

Dr. Mary C. Lacity

Curators’ Distinguished Professor at University of Missouri-St. Louis and Visiting Scholar at MIT CISR.

"The topic that the speaker is going to present on."

Simen Munter

COO, Nordea

"The topic that the speaker is going to present on."

Last year we brought together a group of people that have devoted their time and energy to o digital marketing.


Day 3 - Wednesday, 28 November 2018


We will post the agenda in the upcoming weeks, stay tuned!

26 – 28 November 2018  |  Free Online Event

AgendaWhat to ExpectGet Involved


We offer unique and customisable opportunities to create a participation level that makes sense to your company and benefits our attendees. If you would like to learn more, click below to send us a message and we’ll be in touch shortly!

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3 Days

9 Unique Live Webinars

Get More Resources Here

Rajesh Krishnaswamy

Automation Anywhere

Amit Kalra

Swiss Re GBS India

Gavin Ifield


Nate Tymann


Barbara Hodge


Syazana Lim

SSON Analytics

Rochelle A. Hood


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Register For FreeRegister

9:30-10:30 SGT

11:00-12:00 SGT

13:30-14:30 SGT

9:30-10:30 SGT

11:00-12:00 SGT

13:00-14:00 SGT

9:00-10:00 SGT

Accelerating up the Maturity Curve in the shortest possible time - Sharing AECOM’s journey in transforming from a SSC to a successful GBS

Speaker: Gavin Ifield, Director - Global Business Services, APAC, AECOM

11:00-12:00 SGT

12:30-13:30 SGT

Thinking Big with RPA - What’s next for Shared Services, Intelligent Automation & RPA

Speaker: Dan Ternes, Chief Technology Officer, APAC, Blue Prism

13:30-13:45 SGT

Chairperson’s Summary - Highlights and Key Takeaways from the Conference

Speaker: Rochelle Hood, Global Head of Customer Analytics & Research, Shared Services & Outsourcing Network

Benchmark Results – Top 20 Most Admired SSO’s - Panel Discussion 
Are you really using all those metrics to best effect? Game-changing tips to truly capitalise on benchmarking data

Speakers: Barbara Hodge, Global Editor, Shared Services & Outsourcing Network (SSON) &
                  Syazana Lim, Lead Data Research Analyst, SSON Analytics                                                                                                     
Eric P. Riego de Dios, Director, Global Talent, Baker and McKenzie Global Services Manila, Inc.

Turning Travel Analytics Into Business Intelligence

Speakers: Carl Jones, Head of Travel, APAC & Greater China, SAP Concur                                                                    Leonore Bottin, Senior Product Marketing Manager, Asia, SAP Concur

Mirror On The Wall - Enabling Transformation & Driving Innovation Mindset

Speaker: Amit Kalra, Head – Global Services, Bangalore, Swiss Re Global Business Solutions India Private Ltd

Evolving Talent to Meet the Needs of the Digital Future

Speaker: Nate Tymann, Organisational Enablement Manager, Cisco

Advancing Shared Services through Cognitive Automation

Speaker: Rajesh Krishnaswamy, VP, Professional Services, APAC, Automation Anywhere

Transforming Human Resources and Talent Management Towards a Leading Practice Service Delivery Model 

Speaker: Anshu Gupta, Vice President and Head - HR Global Operations, Ericsson

3 Tips to Reducing Time Engaged In Manual Accounting Processes 

Speakers: C. Benjamin Cornforth, Vice President of APAC, Trintech                                                                                                        Fintan Diviney, Director – Australia / New Zealand, Trintech

Eric P. Riego de Dios

Baker and McKenzie

Anshu Gupta


C. Benjamin Cornforth


Fintan Diviney


Dr. Carl Jones

SAP Concur

Leonore Bottin

SAP Concur