#SSOW Europe Digital 2018

July 09 - 11, 2018
Online Even
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OUR PARTNERS

What to Expect from SSO Digital Europe

  • Access to cutting edge content and world class speakers from the comfort of your desk
  • Recordings of all presentations
  • Downloadable slides you can review again and again
  • Chat with attendees and presenters in our live networking sessions

Who is it For?

  • Attendees of SSOW Europe who weren’t able to get round every track
  • SSO professionals based in Europe but unable to attend SSOW Europe 
  • SSO Professionals based in other regions looking to learn from European  market case studies
Register for Free

Agenda

Day 1 - Monday, 09 July 2018

09:30-10:30 BST

A New Vision for the Future of Shared Services. Speaker: Nicolas Louit, Director of IT and Services, Europe.  Global Leader for Business Process & Information Optimization, P&G

11:30 – 12:30 BST

From start-up to scaling up - Developing a sustainable Enterprise-wide RPA operating model.  Speakers: Phil Searle, Founder and CEO, Chazey Partners and Craig Ackerman, Global Head of RPA, Chazey Partners

Panel Discussion: Innovation Session: What’s in your value-added service catalogue? Speakers: Alexander von Thielmann, SVP, Siemens Shared Services & Mike Stops, Group Director Service Centres, NSG Group, Suzanne Ryder, VP Global Capability Lead Operational Finance, Pearson, AJ Wijesinghe, Chief Global Business Services Officer, JLL

13:30 – 14:30 BST

 Panel Discussion: Blockchain: The Next Big Disruptor for SSC? Speaker: Michael Van Der Steen, Director Global Process Order to Cash, Bose, Rene Jensen, Head of Process Excellence, Maersk Line

15:00 -16:00 BST

Day 2 - Tuesday, 10 July 2018

09:30-10:30 BST

Process Intelligence for Shared Services Centers. Speaker: Christos Natsidis, Pre-Sales Consultant & Trainer, Signavio

The Art of GBS – Generating Value to Your Business.  Speaker: Rob Bradford, Senior VP Global Business Services, AkzoNobel

RPA and Chat-bots: 3 Crucial Steps for a Successful RPA Experience. Speaker: Guy Mercier, SVP, Head of Services Strategy and Delivery, Solvay

12:00-12:40 BST

Delighting your Customers: Applying Customer First Strategies to the Back Office

14:00 – 14:40 BST

15:30-16:30 BST

Day 3 - Wednesday, 11 July 2018

Reducing costs by 25% and increasing net pay accuracy to 99.6%: Honeywell’s Global Payroll Transformation. Speaker: Michelle Whitfield, Vice President, Global Payroll Operations, Honeywell

09:30-10:30 BST

Bite size and quick wins: Accelerating your process standardization and SSC journey.  Speaker: TBC

Could You Get from Zero to GBS in 3 Years? Speaker: TBC

12:00 – 13:00 BST

14:00 – 15:00 BST

SPEAKERS

This year we bring together a group of people that have devoted their time and energy to Shared Services.

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RESOURCE CENTER

Welcome to SSOW Europe Digital 2018

Fast Track Your Service Strategy with Europe’s premier online SSO event

Looking to transform your shared service centre? Want insight from global shared services and outsourcing experts free of charge?  Need to motivate your team with cutting edge training?  If your answer was yes to any of these questions then it’s worth taking a look at our 2nd Annual SSO Week Europe Digital and online conference from SSON.

09-11 July 2018 | Free Online Webinar Series

Nicolas Louit 

Director of IT and Services, Europe.  Global Leader for Business Process & Information Optimization, P&G

Alexander Thielmann

SVP, Siemens Shared Services

Mike Stops

Group Director Service Centres, NSG Group

Michael van der Steen

Director Global Process Order to Cash, Bose

Rob Bradford

Senior Vice President Global Business Services, AkzoNobel

Guy Mercier

 Senior Vice President, Head of Services Strategy and Delivery, Solvay

Michelle Whitfield

Vice President, Global Payroll Operations, Honeywell

Phil Searle - SSO Week Europe Digital Chairperson

Managing Director, Chazey Partners

Craig Ackerman

Global Head of RPA, Chazey Partners

Rene Jensen

Head of Process Excellence, Maersk Line

Suzanne Ryder

VP Global Capability Lead Operational Finance, Pearson


AJ Wijesinghe

Chief Global Business Services Officer, JLL

Christos Natsidis

Pre-Sales Consultant & Trainer, Signavio