#SSOW North America Digital

April 30 - 02 May, 2018
Online Even


What to Expect from SSO Week Digital North America

  • Access to leading practices shared by world class speakers from the comfort of your desk
  • Downloadable slides you can review and share with your team
  • Opportunity to learn about  solutions and use cases from industry technology providers 
  • Live Q&A with panelists and speakers

Who is it for?

  • Attendees of SSOW Americas events who weren’t able to participate in  every track
  • SSO Professionals based in other regions looking to learn from case studies in the Americas region
  • SSO Professionals seeking to learn from industry leaders and peers
Register for Free


Day 1 - Monday, 30 April 2018


Data:  Delicious, Nutritious and Digestible                                                    

Speaker: Lee Coulter, CEO Ascension Shared Services and Chair, IEEE Working Group on Standards in Intelligent Process Automation

11:30 – 12:30

Leveraging Process Mining to Increase Transparency and Identify Process Deviation

Applying the Lessons of External Customer Experience (Cx) to Shared Services

13:30 – 14:30

Day 2 - Tuesday, 01 May 2018


Harnessing Intelligent Automation: Moving From Concept to Scale and Navigating the Associated Challenges

Imagining the Future of Service Delivery:  Technology, Operating Models and People


Day 3 - Wednesday, 02 May 2018

5 Signs that Show that Your Talent is Ready for a Modern SSC 


BPO’s: Are Robots Their #1 Competitor or an Enabler to Become a Reinvented Partne

To GBS or not to GBS - Is Global Business Services Delivering on its Promise?

12:00 – 13:00

14:00 – 15:00

Welcome to SSOW North America Digital 2018

Fast Track Your Service Strategy with Americas premier online SSO event

Looking to transform your shared service centre? Want insight from global shared services and outsourcing experts free of charge?  Need to motivate your team with cutting edge training?  If your answer was yes to any of these questions then it’s worth taking a look at our 2nd Annual SSO Week North America Digital and online conference from SSON.

30 April - 02 May 2018 | Free Online Webinar Series


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Download Full Agenda Here